The following is taken from our Terms and Conditions.
Subscription Products and Services
Certain products and services available for purchase through the Service are offered on an automatically renewing subscription basis. Before you are charged, we will clearly and conspicuously disclose at checkout: (a) that your subscription will automatically renew until you cancel; (b) the amount of each recurring charge and how often you will be charged; (c) the length of any introductory, discounted, or trial period and the price that will apply after it ends; (d) any minimum purchase obligation; and (e) how to cancel. We will obtain your affirmative consent to these terms before charging you, and we will send you an acknowledgment of your subscription terms, including how to cancel, after you enroll. Your payment method will then be charged at the start of each billing period as described at checkout until you cancel. To support continuity of treatment, a renewal charge and shipment may be processed up to two (2) days before your scheduled renewal date, and your account will show your renewal processing date.
You may cancel a subscription at any time, online and without having to speak with a representative, through your online account (under “My Subscriptions” or a similarly labeled section), or by emailing Customer Support at hello@inbox.fennhealth.com. To avoid being charged for the next billing period, you must cancel before the renewal processing date shown in your account. Cancellation takes effect at the end of the current billing period. Where required by applicable state law, we will send you a reminder before a free trial or promotional period converts to a paid subscription, before a subscription with a term of one year or longer renews, and before any material change to your subscription terms takes effect. We will provide advance notice of any price change to an existing subscription, and you may cancel before the change takes effect.
Because prescription medications are dispensed specifically for you by a licensed pharmacy, prescription products cannot be returned or refunded once they have been dispensed, except as required by applicable law or where we determine, in our discretion, that an error occurred (for example, an incorrect or damaged product). We do not offer refunds for partially used subscription periods except as required by applicable law, although we may provide refunds on a case-by-case basis. We may offer you the ability to pause your subscription for a specified period of time. If you do not cancel before the end of the pause period, billing will resume automatically, and we will notify you before it resumes where required by applicable law.
Except when you choose to fill a prescription with a pharmacy other than the Pharmacies, you will only see and be required to pay a single “total” subscription price for subscription products ordered through the Service. If a subscription product you purchase requires a consultation with a Provider, includes a prescription product that you fill through one of the Pharmacies, and/or includes other clinical services, then the total price you pay includes the amounts charged for use of the Service, as well as amounts charged by the Pharmacy for the prescription drug and the amount charged by the Medical Group for the services of the Provider, as applicable, which amounts are collected on behalf of and paid to the Pharmacies and Medical Groups, respectively.