Questions, answered plainly

Availability depends on the state you are located in at the time of your consultation. Providers are licensed in the state where you are located, and your intake confirms whether care is available to you.

Prescriptions are dispensed by Rush Pharmacy, a licensed compounding pharmacy (https://rushpharmacy.com/).

Medical services are provided by licensed clinicians affiliated with LocumTele (https://locumtele.org/), an independent provider network.

You complete a medical intake online covering your history, current medications, and goals. A licensed provider in your state reviews it and may follow up by message or video. If treatment is appropriate, they issue a prescription. If it isn't, they'll tell you why and what other options may fit. There is no obligation to continue at any point.

Once a prescription is issued, Rush Pharmacy fills it and your order ships in discreet packaging with tracking; temperature-sensitive medication travels cold-chain. Any delivery dates or times shown at checkout are estimates only and are not guaranteed.

We do not offer refunds for partially used subscription periods, although refunds may be provided on a case-by-case basis. Because prescription medications cannot be returned once dispensed, contact support about any shipping error or damaged product. Full details are in our Refund & Cancellation Policy.

Yes. You can cancel at any time through your online account under “My Subscriptions” or by emailing hello@inbox.fennhealth.com. To avoid the next charge, cancel before the renewal processing date shown in your account, which can be up to two days before your renewal date. Cancellation takes effect at the end of the current billing period. Dose changes are made by your prescriber, not selected on your own.

Compounded medications are prepared by a licensed compounding pharmacy pursuant to a valid prescription for an individual patient with a documented clinical need. They have not been reviewed by the FDA for safety, effectiveness, or quality. Your provider will discuss whether a compounded formulation is appropriate for you.

Message your care team through your account. For medical emergencies, call 911.